Shipping & Returns

Shipping and Order Processing

Orders placed after 3:30 p.m. Eastern Time will generally ship on the following business day. Orders placed after the cutoff on Friday, or at any time on Saturday or Sunday, will generally ship on Monday or the next available business day.

Business days do not include weekends or federal holidays.

Same-day shipping is not guaranteed. Payment verification, address verification, inventory availability, special-order merchandise, high order volume, severe weather, carrier interruptions, holidays, and other circumstances may delay an order.

Orders are generally shipped through USPS unless another carrier or shipping method is selected or required. All orders are securely and professionally packaged before shipment.

Once an order has been transferred to the shipping carrier, delivery times are estimates and are not guaranteed by QuartzBanger.com.

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Estimated Domestic Delivery Times

After the shipping carrier accepts the package, estimated delivery times are generally:

• Eastern United States: approximately 1–3 business days
• Western United States: approximately 3–5 business days

These estimates do not include order-processing time and may be affected by weather, holidays, carrier delays, address problems, or other circumstances outside our control.

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Signature Requirements

Orders valued at more than $150 may require a signature upon delivery.

A customer may request that the signature requirement be removed by:

• Emailing info@quartzbanger.com with the order number;
• Contacting us through live chat; or
• Including the request in the order notes during checkout.

The request should be submitted immediately before or after the order is placed. We cannot guarantee that a signature requirement can be removed after the order has entered fulfillment or been shipped.

After an order ships, the customer may need to contact the shipping carrier directly to request a delivery change.

By requesting that the signature requirement be removed, the customer accepts the increased risk of loss, theft, misdelivery, or an unattended delivery. QuartzBanger.com cannot guarantee replacement or reimbursement for a package that the carrier marks as delivered after the customer has requested that the signature requirement be waived.

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Tracking Information

Tracking information may take 24–72 hours to show movement after a shipping label is created. A label-creation notification does not necessarily mean the package has already been scanned or accepted by the carrier.

If tracking has not updated within 72 hours, please contact us so we can review the shipment.

If tracking shows no movement for seven consecutive days after the carrier’s last scan, QuartzBanger.com may, at its discretion and after reviewing the circumstances, open a carrier investigation or arrange a replacement shipment.

A replacement shipment is not guaranteed while the original shipment remains in transit.

If both an original shipment and a replacement shipment are delivered, the customer must contact QuartzBanger.com. The duplicate shipment must either be returned unopened or purchased.

To return a duplicate package, write “Return to Sender” or “RTS” on the unopened package and provide it to the shipping carrier.

Customers who retain both shipments may be charged for the additional merchandise.

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Packages Marked as Delivered

If tracking shows that a package was delivered but the package cannot be located, the customer should:

1. Check around the delivery location, including porches, side doors, garages, mailrooms, parcel lockers, and other secure areas.
2. Ask household members, neighbors, building personnel, or property management whether they accepted the package.
3. Verify that the shipping address on the order is correct.
4. Contact the shipping carrier with the tracking number and request delivery confirmation or GPS delivery information when available.

Please also contact QuartzBanger.com promptly so we can review the available tracking information and assist where reasonably possible.

QuartzBanger.com cannot guarantee a refund or replacement for a package marked as delivered to the correct shipping address. Claims will be reviewed individually based on the tracking history, delivery confirmation, address provided at checkout, signature records, and other available information.

Customers who are concerned about theft or unattended delivery should request signature confirmation or arrange for the carrier to hold the package for pickup.

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Shipping Insurance Through Route Protect

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Shipping to Canada and Other International Destinations

Estimated delivery times to Canada are generally:

• First-Class international service: approximately 2–4 weeks
• Priority international service: approximately 2–10 business days

These are estimates only. International delivery may be delayed by customs processing, carrier interruptions, destination-country procedures, or other circumstances outside QuartzBanger.com’s control.

We are unable to guarantee delivery dates for international orders and generally cannot reship an international order while the original shipment remains in transit.

The recipient is responsible for all applicable import duties, taxes, brokerage charges, customs fees, and other destination-country charges. These charges are not included in the product price or shipping charge unless expressly stated during checkout.

International duties, taxes, and customs charges are nonrefundable.

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Return Policy

We want you to be satisfied with your purchase. Eligible merchandise may be returned within 30 calendar days after delivery, subject to the conditions below.

Return Eligibility

To qualify for a return:

• The return request must be submitted within 30 calendar days after delivery.
• The merchandise must be unused, undamaged, and in like-new, resalable condition.
• The merchandise must include its original packaging, manuals, documentation, components, accessories, promotional items, and all other materials originally included with the purchase.
• Proof of purchase from QuartzBanger.com is required.
• The customer must receive return authorization from QuartzBanger.com before sending the merchandise back.
• The authorized return must be shipped within seven calendar days after return authorization is issued.

A product is considered used if it has been operated beyond what is reasonably necessary to inspect it or if it has been exposed to concentrates, oils, residue, vapor, water, cleaning products, or other substances.

Merchandise returned with missing packaging, documentation, components, accessories, or promotional items may be refused or subject to additional deductions based on the replacement cost of the missing materials.

Return Process

Contact QuartzBanger.com Customer Service within the 30-day return period to request return authorization and shipping instructions.

Do not send merchandise back without authorization. Unauthorized returns may be refused or returned to the sender.

Unless the return results from an error by QuartzBanger.com or an approved damaged, defective, incomplete, or incorrect-item claim, the customer is responsible for return shipping.

We strongly recommend using a trackable and insured return-shipping method. QuartzBanger.com is not responsible for merchandise that is lost or damaged while being returned by the customer.

Refunds and Deductions

Approved voluntary returns are subject to the following deductions:

• A 15% restocking fee;
• Return-shipping charges paid by QuartzBanger.com, when applicable;
• The original outbound shipping charge; and
• If the order qualified for free or discounted shipping, the actual outbound shipping cost attributable to the returned merchandise.

The refund amount is calculated after all applicable fees, shipping expenses, missing-part charges, and other authorized deductions have been applied.

Refunds are issued to the original payment method after the merchandise has been received, inspected, and approved.

Approved refunds are generally processed within seven business days after the inspection is completed. Financial institutions and payment providers may require additional time to post the refund to the customer’s account.

Original and return shipping charges are nonrefundable unless the return results from an error by QuartzBanger.com or an approved damaged, defective, incomplete, or incorrect-item claim.

Nonreturnable Merchandise

The following merchandise cannot be returned unless otherwise required by applicable law:

• Used, altered, damaged, contaminated, or incomplete merchandise;
• Merchandise returned more than 30 calendar days after delivery;
• Merchandise sent without return authorization;
• Special-order, custom-made, or personalized merchandise;
• Products identified as final sale or nonreturnable on the product page;
• Clearance or as-is merchandise identified as final sale; and
• Orders delivered outside the United States or Canada.

Special-order, custom, nonreturnable, and final-sale status will be disclosed on the applicable product page or during checkout.

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Missing, Damaged, Defective, or Incorrect Merchandise

Missing Items

Missing-item concerns must be reported by email within three calendar days after delivery.

Please provide:

• The order number;
• A brief description of the missing merchandise;
• Photographs of every item received in the package;
• Photographs of the shipping carton and packaging; and
• Any other documentation reasonably requested during our review.

Email missing-item claims to info@quartzbanger.com .

Do not discard any packaging, shipping materials, documentation, or merchandise while the claim is being reviewed.

Broken or Damaged Items

If an item arrives broken or physically damaged, contact QuartzBanger.com within three calendar days after delivery.

Please include:

• The order number;
• A description of the damage;
• Clear photographs or video showing the damaged item;
• Photographs of the exterior shipping carton;
• Photographs of the internal packaging; and
• A photograph of the shipping label.

Failure to retain the damaged item and its packaging may prevent us from properly investigating the claim with the carrier.

Discarded merchandise cannot be inspected and may not qualify for a refund or replacement.

Incorrect Items

If the merchandise received does not match the order—including the wrong product, color, size, joint size, quantity, or variation—the issue should be reported within 24 hours after delivery.

Do not use the incorrect merchandise. Keep the item, packaging, accessories, and documentation in their original condition while the issue is reviewed.

Approved incorrect-item claims will not be subject to a restocking fee.

Defective Merchandise

Functional concerns should be reported as soon as possible, preferably within 48 hours after delivery.

Please contact us by email or live chat and provide:

• The order number;
• A detailed description of the problem;
• Any error messages or unusual behavior;
• Photographs or video demonstrating the issue; and
• The troubleshooting steps already attempted.

Customers are required to participate in reasonable troubleshooting before a defective-item return or replacement can be approved.

If a prepaid return label is provided, the merchandise must be given to the shipping carrier within seven calendar days. An unused label may be voided after that period, and a new return request may be required.

Do not discard an allegedly defective product. Discarded products cannot be inspected and may not qualify for replacement, repair, credit, or refund.

Damage caused by misuse, improper installation, improper cleaning, accidental damage, drops, impacts, unauthorized modification, normal wear, or use contrary to the manufacturer’s instructions is not considered a manufacturing defect.

If inspection identifies customer-caused damage, we will contact the customer regarding any available repair, replacement, or discounted-purchase options.

Damaged Shipping Packages

If a package appears crushed, opened, punctured, wet, resealed, or otherwise damaged:

1. Photograph or record the package before opening it.
2. Photograph the shipping label and all sides of the package.
3. Retain the carton, packaging materials, and damaged merchandise.
4. Contact QuartzBanger.com within 24 hours after delivery.
5. Provide all requested photographs, video, and order information.

Phone: 1-929-219-0418
Email: info@quartzbanger.com

The reporting periods above help us investigate fulfillment and carrier claims promptly. They do not eliminate any non-waivable rights provided by applicable law.

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Cancellation Policy

Cancellation requests should be submitted as soon as possible after an order is placed. We cannot guarantee that an order can be canceled or changed after submission because order processing may begin immediately.

Orders Not Yet Processed

An order may be canceled without a fee only if the cancellation request is received and completed before the order enters processing.

Orders Being Processed

Once an order has been processed or marked “Awaiting Shipment,” an approved cancellation is subject to a $5 processing fee.

Shipped Orders

An order cannot be canceled after it has shipped.

Once a shipped order is delivered, it must be handled under the Return Policy. Approved returns are subject to the 15% restocking fee and applicable shipping deductions.

Do not refuse delivery or return a package to sender without first contacting QuartzBanger.com. Unauthorized refused shipments may experience processing delays and may remain subject to return shipping, outbound shipping, carrier fees, and the restocking fee.

QuartzBanger.com reserves the right to accept or cancel an order before shipment. If QuartzBanger.com cancels an order, the payment authorization will be voided or the payment will be refunded to the original payment method.

Although QuartzBanger.com generally processes the cancellation promptly, the customer’s financial institution may require approximately 2–7 business days to release an authorization or post a refund.

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Incorrect Shipping Addresses

Customers are responsible for reviewing and entering a complete and accurate shipping address during checkout.

If an incorrect address was entered, contact us immediately by email or live chat. We will attempt to correct the address, but address changes cannot be guaranteed after an order has entered fulfillment.

Once an order has shipped, the customer should contact the shipping carrier with the tracking number to request an address correction, delivery hold, or pickup when those services are available.

QuartzBanger.com is not responsible for delivery problems caused by an incomplete or incorrect address provided by the customer.

If a package is delivered to an incorrect address entered during checkout, the customer is responsible for contacting the shipping carrier and attempting to recover it.

If the package is returned to QuartzBanger.com because of an incorrect or undeliverable address, the customer is responsible for the cost of reshipping the order. Original shipping charges and carrier return fees are nonrefundable.

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Addresses With Known Delivery Issues

Customers who receive mail at a P.O. Box or who know that certain carriers cannot deliver reliably to their physical address should use the appropriate deliverable address during checkout.

When entering a P.O. Box, do not add a residential address or the physical address of the post office as a secondary address unless specifically instructed by the shipping carrier. Combining incompatible addresses may delay or prevent delivery.

Customers living in a new development or an area with known delivery problems should include relevant delivery information in the order notes and contact us promptly after placing the order.

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Applicable Consumer Rights

These policies govern voluntary returns, shipping claims, and order procedures. They do not eliminate or restrict any non-waivable rights or remedies available under applicable consumer-protection laws.

By completing a purchase on QuartzBanger.com, the customer acknowledges and agrees to the Shipping Policy, Return Policy, and Terms and Conditions in effect at the time the order is placed.

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Contacting Us

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